Ordering

All orders are poured upon request which is why we need the 2-6 period before shipping. Smaller and non-color-specific orders often ship faster than the normal 2-6 week period.  If you need your holds sooner or by a specific date, please contact us to let us know. We will do our best to accommodate your needs.

Colour Requests

Unless requested, your order will be sent in a surprise variety of Standard or Additional Colours. Choosing a specific set of colours for your order is at no extra cost but may take some extra time to be shipped. For more information on our colour selection, click here.

Bulk Order

If you are an indoor climbing gym, training gym, school board or recreation centre you may be eligible for one of our bulk order discounts if you make a sizeable order.  Please contact us at by email or by the contact form so we can work to meet your climbing hold needs.

Our Holds

Plastic

All Ontoro Climbing holds are manufactured from 100% polyurethane.  

Hardware

High-strength washer

All Ontoro climbing holds are fitted with a high strength washer impregnated within the hold to provide an even load distribution once secured to the wall.

Bolts

All Ontoro climbing holds have been designed with a pre-drilled hole that will accommodate a 3/8 inch diameter socket head cap screw for easy on and off installation on your climbing wall. Additionally, each pre-drilled hold has been countersunk so that the head of the bolt will not protrude, deterring any possible safety concerns.

We also supply bolts at an additional cost, for each specific set or series of holds for any order. Our listed bolts are standard and not metric lengths. 

*Bolts are sold separately.

Shipping Terms

All orders are shipped from Toronto, Ontario, Canada via Canada Post. All orders are take approximately 2-6 weeks to be shipped once payment is received, depending on specific requests, special orders and quantity. The customer incurs all expenditures (for transportation and insurance) for the product. Once the product leaves Ontoro Climbing premises, the product is no longer the responsibility of Ontoro.

Warranty

If your holds break or bend contact us immediately and send us pictures! We want to make sure you are 100% satisfied with your climbing experience on Ontoro Climbing holds.

Return Policy

At Ontoro, all of our products are made with exceptional care and with high quality materials. If you ever encounter a quality issue, do not hesitate to contact us immediately and we will resolve the issue. However, since all our products are made special order, we do not accept returns based on the dissatisfaction with colours or designs. All returns must be unused and in their original packaging and sent back within a 14 day time span after receiving the order.  The customer will also be charged a 25% restocking fee and the buyer must pay for shipping.  Once the item is received and inspected please allow at least 7 business days for the money to be refunded to your card.

Disclaimer

WARNING! Climbing and bouldering are inherently dangerous activities. Serious injury or death may result from the physical demands of climbing or falls sustained while climbing or bouldering. Individuals and organizations using products manufactured by Ontoro Climbing Inc. bear the responsibility of learning the proper techniques and safety procedures required for their safe use, and assume all risks and accept full and complete responsibility for any damages or injury that may result from their use or misuse.

Additional Questions or Assistance

Do not hesitate to contact us with any questions or requests you may have.  If you would like recommendations or have any questions specific to your wall or your needs feel free to contact us at jason@ontoroclimbing.com.

Side Note

As a new, up and coming company we strive to provide everyone with fair and timely service; we are currently in the process of creating more holds that you will enjoy.  We will keep you posted as we continue to expand our product line. If you have any inquiries or concerns, you can reach us through email.